Hassle Free Returns

Can I cancel an order?

Yes. You can contact Uboxes to cancel an order on the same day the order was placed before 4 p.m. ET (1 p.m PT). If the order was placed after 4 p.m. ET, you can cancel by 4 p.m. ET (1 p.m. PT) the following business day. Uboxes is available 9:00 am to 5:00 pm EST, Monday through Friday via Ecare Customer Service, at [email protected], or by calling toll free at 877-826-9371.

Orders already in transit will incur a UPS intercept fee of $12.35 per package. Orders in transit via USPS will incur the same intercept fee per package.

Are the boxes guaranteed?

Absolutely! If a customer is not satisfied with their purchase of Uboxes moving and packing supplies, they can return unused products to The UPS Store within 30 days of the delivery date. Simply call Uboxes at 877-826-9371 on behalf of your customer to request a return. Returns must be made complete, no partials. You may choose any carrier to return product(s) and upon receipt of the return, your account will be refunded accordingly.